At **Excel Social Media** (https://excel-social-media.us/), we strive to deliver high-quality social media optimization (SMO) and digital marketing services to our clients. Due to the nature of our services, we have a structured refund policy to ensure fairness and transparency.

By engaging with our services, you agree to the terms outlined in this **Refund Policy**. If you have any questions, please contact us at **info@excel-social-media.us** or call **1-(877) 450-1455** before making a payment.

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## **1. General Refund Policy**
– **Digital Services Are Non-Refundable** – Since our services involve time, strategy, and digital deliverables, we generally **do not offer refunds** once work has commenced.
– **Exceptions Apply** – Refunds may be considered under specific circumstances (see Section 2).
– **Partial Refunds** – If applicable, refunds may be partial, depending on work completed.

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## **2. Eligibility for Refunds**
Refund requests will be evaluated on a case-by-case basis under the following conditions:

### **A. Service Not Initiated**
– If you cancel a service **before work begins**, you may be eligible for a **full or partial refund**, depending on payment processing fees.
– Refund processing may take **7-14 business days**.

### **B. Service Dissatisfaction**
– If you are unsatisfied with our services, you must notify us **in writing (email)** within **3 days** of service delivery.
– We will review the concern and may offer:
– A **revision** of the work.
– A **partial refund** (if the issue cannot be resolved).
– A **credit** for future services.

### **C. Technical or Billing Errors**
– If an accidental **duplicate charge** or **incorrect billing** occurs, we will issue a **full refund** upon verification.
– If a service was **not delivered as promised** due to our error, a refund or service rework will be provided.

### **D. Force Majeure & Unforeseen Circumstances**
– If services cannot be delivered due to **uncontrollable events** (e.g., natural disasters, legal restrictions), we may offer:
– A **partial refund**.
– A **service credit** for future use.

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## **3. Non-Refundable Situations**
No refunds will be issued in the following cases:
– **Work Already Completed** – If strategy, content creation, or campaign execution has begun.
– **Change of Mind** – If a client decides to cancel after approving a strategy or content.
– **Third-Party Costs** – Any expenses paid to external platforms (e.g., ads, software subscriptions) are non-refundable.
– **Delays Caused by Client** – If project delays occur due to late feedback, missing assets, or unresponsiveness.
– **Violation of Terms** – If a client violates our **Terms & Conditions** (e.g., providing false information, misuse of services).

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## **4. How to Request a Refund**
To request a refund:
1. **Send an email** to **info@excel-social-media.us** with:
– Your **full name & contact details**.
– **Invoice/receipt number**.
– **Reason for refund request** (with supporting evidence if applicable).
2. We will respond within **3-5 business days** with a resolution.
3. If approved, refunds will be processed within **7-14 business days** to the original payment method.

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## **5. Refund Processing Time**
– **Credit/Debit Cards & PayPal** – 5-10 business days (depends on bank processing).
– **Bank Transfers** – 7-14 business days.
– **Refund delays** may occur due to banking procedures; we are not responsible for such delays.

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## **6. Dispute Resolution**
If a refund request is denied and you disagree, you may:
– Request a **reevaluation** with additional documentation.
– Seek **mediation** (if applicable under Indian consumer laws).

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## **7. Contact Us**
For refund-related inquiries:
📧 **Email:** info@excel-social-media.us
📞 **Phone:** 1-(877) 450-1455
🌐 **Website:** https://excel-social-media.us/

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**Note:** This policy is subject to change. Any modifications will be updated on our website. By using our services, you agree to this Refund Policy.